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J
E F F R E Y D
A V I D S O N C
o.
Consulting services for
business large & small
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RECOMMENDED
READING LIST
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CUSTOMER
SERVICE
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The
One Number You Need to Grow, Frederick Reichheld. Outstanding
article from HBR: OnPoint. Great insight into how we
should measure customer service and how this single measure applies
to strategic growth.
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MANAGEMENT
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It's Your Ship, Michael Abrashoff.
Good advice
based on managing people experience. Article
that started the book.
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The Goal,
Eliyahu
Goldratt.
A new
way to think about production lines, with serious implications for
management in general.
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PROJECT
MANAGEMENT
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Rapid Development, Steve
McConnell. Written
for software development, it is very applicable to both project and general
management.
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Don't Park Your Brain Outside,
Francis T. Hartman. A poor
title for a good book. Used by KPMG consultants. book
link
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HIRING
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Top Grading, Bradford
Smart.
The only book you need on the topic, and you need this book on the
topic.
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TIME
MANAGEMENT
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Getting Things
Done, David
Allen. A comprehensive system for organizing work, home, and
other activities; this is more than just time management. You would be
the better for implementing this advice.
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MARKET
SEGMENTATION
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The Clustered World, Michael
Weiss. Explaining what is, and isn't a mass market, and why you it may
be easier to sell across the country than five miles down the road. |
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ENTREPRENEURSHIP
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The E-Myth, Revised,
Michael
Gerber.
The first book for every entrepreneur. And a pretty good approach to
management consulting, too.
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FACILITATION
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Winning
Through
Participation, Laura Spencer.
Based upon the methods of ICA.
Take their class if you need further instruction.
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GENERAL
SKILLS
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How to Become CEO, Jeffrey
Fox.
It's all about how you perform on a daily basis. OR Have you solved
a problem today?
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